Privacy Policy

Effective date: August 20, 2026

This Privacy Policy explains how Fortress Windows and Doors ("we", "us", or "our") collects, uses, and protects information when you visit our website, contact us, or request an estimate for impact windows and doors in Florida. By using our website or submitting a form, you agree to the practices described below.

Information We Collect

We may collect the following categories of information:

• Contact information you provide, such as your name, mobile or landline phone number, and email address.
• Project and service information, such as the city and state of your property, project type (residential, commercial, or new construction), notes about your request, and any photos, plans, or documents you choose to upload.
• Property address, only if you choose to submit it so we can measure, estimate, permit, or schedule work.
• Normal technical website data, such as IP address, browser and device type, pages viewed, referring pages, and similar log or analytics data collected automatically when you browse the site.

How We Use Information

• Respond to your inquiries, questions, and quote requests.
• Prepare and deliver estimates and product information.
• Schedule, confirm, reschedule, or follow up on appointments and site visits.
• Provide the products and installation services you request.
• Provide customer service and answer questions about work in progress.
• Send service-related communications, such as appointment reminders, crew arrival updates, permitting or delivery status, and completion follow-up.
• Maintain business records and comply with applicable legal obligations.

SMS/Text Messaging Privacy

Mobile phone numbers, text messaging originator opt-in data, and consent will not be sold, rented, shared, or transferred to any third parties or affiliates for marketing or promotional purposes. This restriction applies at all times, including in the event that other non-SMS information may be processed by service providers (for example, hosting, email delivery, or scheduling vendors) strictly as needed to operate our business and deliver the services you request. Mobile information related to text messaging is used only to send the messages you asked to receive and is shared only with the messaging service providers that transmit those messages on our behalf, and never for their own marketing purposes.

SMS message frequency varies based on your interaction with us and the nature of your request. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message, and you can request assistance by replying HELP. Opting out of SMS does not prevent us from contacting you by phone or email about an active request. See our Terms & Conditions for the full SMS program terms.

Sharing of Information

We do not sell your personal information. We may share information with service providers who help us operate our business, such as website hosting, form and file storage, email delivery, and messaging providers, and only to the extent needed to perform those services. We may also disclose information when required by law or to protect our legal rights.

Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of any information you submit.

Data Retention

We generally retain information for as long as needed to respond to your request, complete and support the services you purchased, maintain business and warranty records, and meet applicable legal, tax, or recordkeeping requirements. When information is no longer needed for these purposes, we take reasonable steps to delete it or limit further use.

Cookies and Analytics

Our website may use cookies or similar technologies to keep the site working properly and to understand general usage patterns. Most browsers let you refuse or delete cookies, though some parts of the site may not function as intended if you do.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above shows when it was last revised, and continued use of the website means you accept the current version.

Contact Us

Questions about this Privacy Policy, or requests regarding your information, can be sent to us at fortresswds@gmail.com or by phone at (786) 890-2146.